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Terms & Conditions/Returns & Exchanges

At Liz Greens we strive to ensure that our dresses are of the highest quality and that they reach you in the same condition. If however, you are dissatisfied for any reason with a purchase, returns and exchanges are hassle free. If you find that the product you have received is not for you, please inform us within three days of receiving it by email or phone both of which can be found on the homepage. Dresses must be returned in the original condition with all tags in place and shipped at the customer's expense. Please note that "Original condition" implies that the garment has not been worn, except to try it on for fit and appearance. Once the garment is received and inspected, a prompt refund or exchange will be issued, subject to all conditions being satisfied. Please note that an administration charge of £10 will be deducted per order, from the total refunded amount. The item is your responsibility until it reaches us. For your own protection, we recommend that you send that parcel using a delivery service that insures you for the value of the goods.

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please complete the return form, stating this in the reason for return box and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Dynasty Online for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with a '+' next to the product name. Order cancellations must be made using the 'Order Cancellation' selection in the 'My Accounts' Menu. Once you have cancelled your order, the goods should be returned in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.